Cancellation and Refund Policy

1. 24-Hour Refund Policy

Refund requests must be submitted within 24 hours of the original purchase.

Refund requests received after 24 hours are generally not eligible for a refund, except where applicable law requires otherwise.

2. Refund Eligibility

A refund may be considered within the 24-hour period when:

• ✓A confirmed technical issue from 24Stream prevents you from using the service.
• ✓You are unable to access important features included in your purchased plan because of an issue on our side.
• ✓You were charged incorrectly.
• ✓A duplicate payment was made.
• ✓The service was materially different from what was described at the time of purchase.

We may request screenshots or other reasonable information to investigate your issue.

3. Non-Refundable Situations

Refunds will generally not be provided when:

• ✓The refund request is made more than 24 hours after purchase.
• ✓You simply change your mind after purchasing and using the service.
• ✓The plan was purchased through a special discount or promotional offer marked as non-refundable.
• ✓The issue is caused by your internet connection, device, stream key, RTMP configuration, or incorrect settings.
• ✓The issue is caused by a third-party streaming platform.
• ✓Your account is suspended or terminated for violating our Terms of Service.
• ✓You have substantially used the service and no confirmed technical problem exists on our side.

Nothing in this policy limits consumer rights that cannot legally be excluded.

4. Technical Issues

If a technical problem caused by 24Stream prevents you from using the service, contact us within 24 hours of purchase.

Depending on the issue, we may provide:

• ✓A full or partial refund
• ✓Additional service time
• ✓Account credit
• ✓Another appropriate solution

5. Subscription Cancellation

You may cancel your subscription by contacting support@24stream.co.

You may also use the cancellation option in your account dashboard, if available.

Cancelling a subscription stops future renewals but does not automatically refund a previous payment.

To request a refund, you must contact us within 24 hours of the original payment and meet the eligibility conditions in this policy.

6. Refund Processing

Once a refund is approved, 24Stream will normally initiate it within 5–7 business days.

Refunds will generally be returned to the original payment method used for the purchase.

After we initiate the refund, your bank, PayPal, Razorpay, card issuer, or other payment provider may require additional processing time.

7. Duplicate or Incorrect Charges

If you believe you were charged twice or charged the wrong amount, please contact us as soon as possible with:

• ✓Your registered email address
• ✓Transaction ID
• ✓Payment date
• ✓Amount charged

Do not send card numbers, CVV codes, UPI PINs, banking passwords, or other sensitive payment information.

8. Contact Us

For cancellation, refund, or billing questions, contact:

Website: https://24stream.co

Contact Page: https://24stream.co/contact

Email: support@24stream.co

Please submit refund requests within 24 hours of purchase.