Stream Failed

Use the control-room error and service logs to identify whether a failure came from media, credentials, capacity, or the destination.

Before you begin

Stop the stream before changing its source or deleting it. Keep the stream name and the approximate failure time available.

1Open the failed stream’s control room and read the latest error shown near its status.
2Confirm the source media is READY and still previews in Media.
3Confirm every selected destination is READY and replace an expired or rotated stream key if necessary.
4Check that the account and server have an available stream slot and sufficient disk space.
5If it still fails, create a Support ticket with the stream name, failure time, and displayed error; do not include the stream key.

Need a hand?

Create a support ticket and include the affected stream or media item. Sensitive credentials are automatically excluded.