Contact Support

Create a private support ticket, continue the conversation, and see the exact status set by an administrator.

Before you begin

Collect the stream, media, payment, or schedule name and the time the issue occurred. Never include passwords or stream keys.

1Open Support and create a ticket with a specific subject, priority, and clear description.
2Open the ticket row to read replies and send follow-up information while it remains open.
3Watch the status badge for OPEN, PENDING, or CLOSED changes made by support.
4When support resolves and closes the ticket, it becomes read-only and cannot be reopened.
5Create a new ticket if a different issue occurs after closure.

Need a hand?

Create a support ticket and include the affected stream or media item. Sensitive credentials are automatically excluded.